Administrative and Commercial Assistant - Erechim/RS

Description

Job Summary: The Administrative and Commercial Assistant will perform tasks in commercial and administrative areas, serving clients and presenting the services provided by the clinic. Key Highlights: 1. Professional growth opportunities 2. Focus on humane and high-quality service 3. Integration into a large orthodontic network We seek team-oriented, motivated, and client-focused individuals. The Administrative and Commercial Assistant will perform tasks in commercial and administrative areas, serving clients and presenting the services provided by the clinic, following work instructions outlined in the company's Standard Operating Procedure Manual. **Responsibilities and Duties** * Maintain equipment and the workplace organized, ensuring their preservation; * Explain and formalize dental service contracts with clients, in accordance with the company's manual and regulations; * File contracts and other documents in the appropriate location, per the company's manual and regulations; * Enter financial data from client contracts into the computerized system; * Contact clients who have not paid their first installment to renegotiate and agree upon a new payment date; * Renegotiate with delinquent clients, per the company's manual and regulations; submit a monthly report to the franchisee/manager containing information on renegotiations performed; * Submit a monthly report containing data on treatment cancellations, treatment dropouts, and treatment completions; scheduled evaluations, completed evaluations, formalized contracts, and new clients; * Address client dissatisfaction regarding treatment by proposing solutions; * Cancel dental service contracts for clients who will no longer undergo treatment, per the company's manual and regulations; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation knowledge; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** ADMINISTRATIVE AND COMMERCIAL ASSISTANT SALARY: MINIMUM WAGE \+ COMMISSION \+ TRANSPORTATION ALLOWANCE WORK SCHEDULE: 8H28 DAILY FROM MONDAY TO FRIDAY AND 2 SATURDAYS PER MONTH (08H\-12H) We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humane, high-quality service at affordable prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million clients** proudly showcasing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles with us. Join OrthoDontic and be part of this success journey!**