Job Summary: The Administrative Commercial Assistant will handle customer service, contract formalization, and delinquency management, following the clinic's procedures. Key Highlights: 1. Opportunity to grow and transform smiles 2. Focus on humane and high-quality customer service 3. Integration into a motivated and engaged team We seek individuals interested in teamwork, who are motivated and committed to public service. The Administrative Commercial Assistant will perform commercial and administrative tasks, including attending to customers and presenting the clinic's services, following the company's Standard Operating Procedure Manual. **Responsibilities and Duties** * Maintain equipment and the workplace organized, ensuring their preservation; * Explain and formalize dental service contracts with customers, in accordance with the company's manual and regulations; * File contracts and other documents in the appropriate location as per the company's manual and regulations; * Enter financial data of formalized contracts with customers into the computerized system; * Contact customers who have not paid the first installment to renegotiate and agree upon a new payment date; * Renegotiate with delinquent customers, in accordance with the company's manual and regulations, and submit a monthly report to the franchisee/manager containing information about completed renegotiations; * Submit a monthly report containing data on treatment cancellations, dropouts, and completions; scheduled evaluations, conducted evaluations, formalized contracts, and new customers; * Address customer complaints regarding treatment by proposing solutions; * Cancel dental service contracts for customers no longer undergoing treatment, in accordance with the company's manual and regulations; * Participate in technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Currently pursuing a Bachelor's degree (e.g., Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation knowledge; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** Monday to Friday \- 8 AM to 6 PM Saturdays \- 8 AM to 12 PM Salary \+ Meal Allowance \+ Transportation Allowance We are Brazil's largest orthodontic network! Founded with the purpose of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and serve over **8 million satisfied customers**, proudly bearing the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
