ADMINISTRATIVE ASSISTANT

Description

Are you passionate about taking care of smiles and eager to work at a place that will also take care of you? At Odontoprev, we are looking for someone who wants to join a team that inspires, embraces, and transforms! We are seeking a curious, analytical, and learning-oriented professional to assume a role that combines improving the customer journey with operational execution and incident resolution. This is an excellent opportunity for those wishing to develop technical and behavioral skills in a dynamic, results-driven environment focused on generating positive impact—both for our customers and our internal processes. The employee will have the chance to spend part of their time on studies and action planning to optimize customer experience, and another part on efficiently managing operational demands, ensuring agility and resolution in post-sales support for individual customers. **Responsibilities and duties** Key responsibilities * Support handling incidents related to individual customers, ensuring timely and effective resolution of requests (working within deadlines and accurately). * Support designing, planning, and executing experiments to enhance customer experience and improve internal process efficiency. * Actively participate in brainstorming sessions, proposing ideas and solutions to everyday challenges. * Consistently focus on defined hypotheses, avoiding distraction and prioritizing value-generating activities. * Collaborate transparently and openly, embracing feedback and continuously learning from the team and outcomes. About your day-to-day: * A period more focused on operational tasks, such as analyzing and resolving incidents and reversals—since these are time-sensitive, daily requirements. * Another period reserved for study and planning, data analysis, and alignment/brainstorming meetings, where greater concentration and reflection are needed. * Use task management tools to ensure control over both operational demands and improvement projects, preventing one area from compromising the other. **Requirements and qualifications** Completed or currently pursuing a bachelor’s degree; Organization and Proactivity Analytical profile **Additional information** **Benefits offered:** Medical and dental assistance On-site medical clinic (Saúde Space) Psychological and nutritional support (OrienteMe) Gym allowance (Wellhub) Newborn and maternity program allowance Childcare allowance (as per union agreement) Bradesco/Alelo benefits club SESC membership card Birthday day off Extended paternity leave Half-day off for children’s birthdays Private pension plan Diversity program (OdontoPlural) Quality-of-life program (Vida Leve) Recognition programs PPR – Profit Sharing Program Life insurance Corporate university and educational partnerships Meal voucher and/or food allowance Transportation allowance **A safe, transparent, and responsible company**: This is how our more than 60,000 investors across 30+ countries see us. We are leaders in our segment and proud of our stability and trustworthiness. **A force for good—doing good, and excelling at what we do.** A company that has existed for over 37 years but is already thinking ahead to the next 100! We constantly seek better ways to do things. We love restless people—those who pursue creative solutions and think differently. **Only by reinventing ourselves every day can we bring quality, accessible dentistry to more and more people.** Join us in building the dentistry of the future!