Job Description: We are looking for someone who: * Thinks and acts from the customer’s perspective. Shows interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Demonstrates a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible in moving beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. To join our team, the following are essential: * Residency in São Paulo; * Bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Advanced Excel and SQL experience; * Knowledge of SAS, Cloudera, R, or Python; Preferred qualifications: * Intermediate English proficiency; What you’ll do daily: * Serve as a supporting Data Translator, assisting in translating data for teams across the Customer Experience ecosystem (Market Intelligence, Customer Insights, Customer Service, Technical Team, Marketing, Products); * Support connections between technical and business areas, making analyses more accessible and operationally applicable; * Interpret analytical outputs under supervision, contributing to communicating insights that support decision-making; * Monitor and contribute to customer journey analyses, identifying opportunities for improvement; * Support the development of Customer Experience KPI studies (NPS, contact rate, FCR, churn); * Collaborate in organizing and updating databases used for CX analytics; * Assist in building simple customer segmentations, following guidelines from analysts and data scientists; * Participate in technical meetings and discussions to learn about analytical approaches and contribute operational suggestions; 2512050202181128739