Job Summary: Join us to transform your career at a leading Latin American technology company, driving continuous improvement in customer experience and process optimization. Key Highlights: 1. Transform your career at an innovative technology company. 2. Work on customer journey mapping and continuous improvement. 3. Apply methodologies such as Lean, Six Sigma, Kaizen, and PDCA. **Our Way of Working in the Team** ------------------------------- Transform your career with iFood! We are a Brazilian technology company recognized as a leader in Latin America. Through innovative solutions, we connect thousands of restaurants to millions of consumers daily, averaging 100 million orders per month. Beyond food delivery, we also operate iFood Mercado, iFood Farmácia, and iFood Pet. Additionally, iFood Pago—our fintech—encompasses iFood Benefícios (iFood’s meal and food vouchers) and iFood Pago itself—the bank for restaurants. Join us and become part of a team consistently at the forefront with cutting-edge technology and constant innovation. **Your Daily Menu** ----------------------- * **Customer Journey Mapping**: Identify touchpoints and opportunities for improving the customer experience; * **Improvement Proposals**: Develop initiatives to enhance the customer experience based on analyzed data; * **Continuous Improvement and Methodologies**: \- Apply Lean and Six Sigma methodologies to identify waste, bottlenecks, and propose solutions to optimize processes; * **Kaizen and PDCA**: Lead continuous improvement cycles to resolve problems and implement incremental changes; * **KPI Management**: Monitor and report performance metrics to evaluate the effectiveness of implemented improvements; BPMN and Process Modeling: * **Process Model Creation and Updates**; Analysis of Existing Processes: Identify inefficiencies, redundancies, and automation opportunities; * **Process Documentation**: Ensure processes are well-documented and accessible to stakeholders; * **Workflow Design and Automation**: Design operational workflows, creating clear and objective flows for different company departments; * **Process Automation**: Collaborate with Product and partner teams to implement automations; * **Testing and Validation**: Ensure automated workflows function as expected; * **Data Analysis**: Data Collection and Processing—extract data from various sources (internal systems, spreadsheets, etc.) and organize it for analysis; * **Data-Driven Decision Making**: Use analytics to support strategic and operational decisions. * **Governance and Strategic Alignment**: Policy and Standard Definition—ensure processes align with internal policies and external regulations. * **Stakeholder Management**: Collaborate across departments to ensure alignment and execution of initiatives; * **Required Tools and Competencies**: Process Modeling Tools: Bizagi or similar; * **Data Analysis**: Advanced Excel, Power BI, Tableau, SQL; Methodologies: Lean, Six Sigma, BPMN, PDCA, Kaizen, and others; * **Soft Skills**: Clear communication, analytical thinking, problem-solving, teamwork. **Ingredients We’re Looking For** ----------------------------- * Results-oriented mindset and commitment to delivering the best customer experience; * Strong communication skills; * Good interpersonal relationships; autonomy and proactivity in seeking knowledge and solutions; * Strong analytical capability and high level of critical thinking; * Intermediate/advanced knowledge of Project Management; * Intermediate/advanced ability to create or revise flowcharts for processes; * Proficiency in applying continuous improvement methodologies (PDCA, DMAIC, 5 Whys, Pareto, Ishikawa, 5W2H); * Knowledge of SQL and Agile frameworks; advanced Excel proficiency; familiarity with Salesforce. **About Us** ------------- At iFood, we believe diversity drives \#Innovation and delivers outstanding \#Results. Therefore, we do not discriminate against candidates with disabilities, gender, sexual orientation, race/ethnicity, age, origin, family composition, or appearance. We have volunteer-led FoodLover groups focused on Race, Gender, LGBTQI\+, and People with Disabilities (PcD). We aim to be the company where people choose to grow and contribute to realizing dreams—\#AllTogether. Explore our initiatives **What Are You Hungry For?** ------------------------- We, the FoodLovers, hunger for innovation and results. We always strive to do our best, think "outside the box," and act with agility and responsibility! We hunger for diversity, knowledge, and sharing. We work in a highly versatile environment. What makes our special recipe? Our people! Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
