Administrative Commercial Assistant - Campo Mourão/PR

Description

Job Summary: The Administrative Commercial Assistant will perform commercial and administrative tasks, including customer service, service presentation, and contract and payment management, with a focus on satisfaction and organization. Key Highlights: 1. Professional growth opportunities 2. Teamwork and public service 3. Focus on customer satisfaction We seek individuals interested in teamwork, who are motivated and engaged in public service. The Administrative Commercial Assistant will perform tasks in commercial and administrative areas, serving customers and presenting services provided by the clinic, following work instructions specified in the company's standard operating procedures manual. **Responsibilities and Duties** * Maintain equipment and workplace organized, ensuring their preservation; * Explain and formalize dental service contracts with customers, in accordance with the company's manual and regulations; * File contracts and other documents in the appropriate location, as per the company's manual and regulations; * Enter financial data of customer contracts into the computerized system; * Contact customers who have not paid the first installment to renegotiate and agree on a new payment date; * Renegotiate with delinquent customers, in accordance with the company's manual and regulations, and submit a monthly report to the franchisee/manager containing information about renegotiations performed; * Submit a monthly report containing information regarding treatment cancellations, dropouts, and completions; scheduled evaluations, completed evaluations; formalized contracts; and new customers; * Address customer complaints regarding treatment, proposing solutions; * Cancel dental service contracts for customers who will no longer undergo treatment, in accordance with the company's manual and regulations; * Participate in technical and/or behavioral training sessions promoted by the company. **Requirements and Qualifications** * Currently pursuing a Bachelor's degree (Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation knowledge; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles with us. Join OrthoDontic and be part of this success journey!**