Job Summary: A professional responsible for ensuring compliance with company regulations, ethics, and procedures, as well as providing customer service and administrative support for condominium management. Key Highlights: 1. Ethical and professional conduct in all interactions 2. Essential administrative support for condominium management 3. Focus on internal and external customer satisfaction Perform duties while safeguarding professional image, organizational image, professional confidentiality, and relationships with colleagues and superiors. Adhere to company regulations, code of ethics and conduct, policies, and procedures. In cases of internal or external customer service requests, open, handle, or close customer service tickets (SAC) to contribute to information recording and effectiveness of internal processes. Assist, when necessary, in entering regular accounts into the system to maintain control over the regular accounts spreadsheet. Daily sort documents by condominium and file them in their respective folders to prevent loss or misplacement. Sort bills/correspondence for mailing, ensuring timely delivery to customers. Daily register correspondence on the Intranet to ensure postage expenses can be reimbursed to GW. Enter gas and water readings for condominiums with consumption allocation, when required, to ensure collection covering consumption expenses. Open/respond to customer service tickets (SAC – Customer Service System) whenever necessary, routing requests to responsible personnel to facilitate solution tracking and feedback to customers. Enter payment agreements whenever required to assist managers in agreement registration and enable bill issuance. Maintain up-to-date condominium owner records via the system—including contact details, addresses, and condominium data—to ensure effective communication and delivery of correspondence to client-designated addresses. Collect and forward information for digitalization, when necessary, for drafting the Condominium Call Notice, ensuring its accurate preparation. Support, when necessary, issuance of Debt Notices to condominium owners to facilitate delinquency control. Support, when necessary, printing of payment agreement bills for condominium owners to ensure installment payments. Generate, upon request, negative debt certificates for condominium owners via the system to fulfill their requests. Assist account managers with expense entries in financial reporting. Print condominium fees and separate them (correspondence vs. building) for delivery to condominiums, supporting account managers. Sort documentation from account managers’ folders according to bank statements to facilitate financial reporting closure. Monthly generate consumption spreadsheets for distribution to condominiums and/or motorcycle couriers for meter reading, ensuring accurate spreadsheet input for allocation calculations and correct fee billing. Record accounts already paid by clients in financial accounting upon mailbag opening to expedite account reconciliation for financial reporting closure. Regularly issue receipt lists for inclusion with condominium fee bills, enabling the syndic to verify amounts charged in monthly allocations. Periodically print, sort, and verify bills, then forward them to condominiums/post office for delivery to owners for payment. Issue, whenever required, delivery protocols for bills, notices, circulars, etc., to record deliveries to condominiums and owners. Respond promptly to all submitted customer service tickets (SAC), maintaining company-defined service standards to ensure continuous satisfaction of both internal and external customers. Issue, whenever required, duplicate invoices via the website to ensure bills paid without invoices are properly identified. Identify and request, when necessary, that the tax department issue invoices from suppliers/service providers to document expenses incurred by the client. Analyze and forward daily service invoices to the tax department to identify tax withholdings and ensure timely remittance, avoiding penalties.