POST-SALES ANALYST

Description

**WHO WE ARE** Nice to meet you — we are Suzano! Here, we believe innovation and sustainability go hand in hand. From this union emerges an attitude full of meaning: "Innovability." Guided by it, we think outside the box and look ahead to tackle the challenges of the 21st century. We plant and cultivate trees to transform this renewable raw material into bioproducts for the daily lives of over 2 billion people. We cultivate life in the notebook page that teaches children to read, in the diaper that protects babies, in the eco-friendly coffee cup, in absorbent papers, and in the convenience of using sustainable packaging. **PLURAL** Equal yet different. Unique yet plural. We believe diversity strengthens us; therefore, we make no distinction among candidates based on disability, gender, sexual orientation, race/ethnicity, age, origin, family composition, or appearance. Here, you can discover new challenges, new horizons, new goals — and even more about yourself! **Responsibilities and Assignments** **DATA:** Location: São Paulo \- SP Applications until: 05/21/2026 **WHAT WILL YOU DO?** * Proactively identify deviations and propose solutions to operational problems; * Monitor department performance based on KPIs (defined or newly proposed), implementing corrective actions when necessary; * Conduct training on post-sales processes for both the internal team and peer departments; * Maintain documentation of departmental processes; * Support operational demands of the post-sales team as needed; **Requirements and Qualifications** **WHO INSPIRES US?** * Someone who believes in our values; * Proactive and self-motivated; * Analytical mindset; * Capable of proposing ideas and solutions. **WHAT DOES SUZANO EXPECT FROM YOU?** * Availability to work onsite twice per week in São Paulo; * Currently enrolled in or graduated from a Bachelor’s degree program in Administration, Engineering, or related fields; * Assertive and effective communication skills; * Interpersonal skills and ability to collaborate; * Analytical thinking to identify deviations and propose corrective actions; * Proactive and organized profile, capable of prioritizing critical tasks; * Proficiency in Microsoft Office Suite and Power BI; * Familiarity with Zendesk is a plus; **Additional Information** **WE OFFER MUCH MORE THAN JUST PAPER IN YOUR LIFE!** Healthcare: Medical, Dental, and Life Insurance plans; Meal voucher or company cafeteria; Grocery allowance (VA); Additional VA at year-end; We understand fixed income is important — but beyond that, we offer extra income through our Annual Variable Compensation Program; To help you prepare for the future, we offer private pension plans; We practice remote work for corporate roles, flexible working hours, and a casual dress code; To generate and share value, we provide e-learning courses and training via our digital platform, UniverSuzano; At Suzano, something is only good for us if it’s also good for the world! Therefore, throughout the year we carry out many meaningful initiatives, and you may become a volunteer in our Voluntariar program; We also offer a Discount Club with numerous partners for you to enjoy! **FOR THE FAMILY** As a responsible corporate citizen, we understand the importance of welcoming a newborn child. Thus, we extend paternity leave to 20 days and maternity leave to 180 days. This benefit also applies to adoptive or judicially appointed guardians, including same-sex couples; To support mothers returning to work with peace of mind, we offer an excellent childcare allowance. To always provide the best conditions for our team and their families, we offer a monthly cash allowance applicable to either parent who has custody of a child with special needs; Here, your children are never left out — we offer a toy voucher and a fully stocked school supplies kit! And if your children excel academically at year-end, we’ll recognize their effort through our “Studying Is Growing” program, awarding a monetary prize they can use however they wish. **SUZANO DOES GOOD** The ***Does Good*** program offers special care for you, Suzano employees, and your families — check below: * Tele Does Good: Free and confidential support for Suzano employees and their dependents across multiple areas: psychological and social assistance, legal, financial, physical activity, and nutritional guidance; * Mental Health Platform — Wellz: Offers subsidized, confidential online therapy sessions provided by Suzano, plus numerous self-care opportunities such as guided journeys, mood journals, group therapy, and more; * Physical Health Platform — TotalPass: A comprehensive wellness platform granting access to gyms, fitness apps, and online classes — with full freedom to choose your preferred activities; * Pregnancy Program — “Healthy Baby”: Provides gestational follow-up via phone contact and personalized outreach, plus delivery of a customized kit. **\#JoinSuzano \#WePlantCare \#ProudToBelong** We are a **Brazilian multinational company, globally recognized for developing sustainable and innovative solutions derived from renewable sources**, through eucalyptus tree planting. Trees sit at the heart of our purpose: “Renewing life through the tree.” That is how **we plant a progressively more sustainable future for the planet and for people**. With over 100 years of history, **we are the world’s largest pulp producer, one of Latin America’s largest paper producers, and the market leader in toilet paper in Brazil**. Our products serve over 2 billion people worldwide, and we export to more than 100 countries. Regarding facilities — administrative and operational — we also operate internationally in Argentina, Austria, China, South Korea, Ecuador, the United States, the Netherlands, Israel, and Singapore. All of this is possible thanks to Suzano’s people: **we are the sum of approximately 56,000 direct and third-party employees, plus 300 colleagues across our international offices**. We strive to be a competitive company and a driving force behind transforming our value chain and society. To learn more, visit: www.suzano.com.br