PCD Customer Service Assistant

Description

Job Summary: Provide internal and external customer service through digital channels, offering financial, logistics, and commercial support. Key Highlights: 1. Internal and external customer service 2. Financial, logistics, and commercial support 3. Digital and internal requests Exclusive position for persons with disabilities (PCD) Work format: Hybrid — 3 days onsite and 2 days remote; Working days: Monday to Friday, from 8:00 AM to 3:00 PM; Department: Retail Commercial — Digital and internal requests, customer and sales representative support; Location: Jandira — SP. Responsibilities: Provide internal and external customer service via digital channels (phone, e-mail, and WhatsApp), supporting the following areas: Finance: issuing duplicate bills, consent letters, and other documents; Logistics: tracking order status and scheduling pickups; Commercial: entering, modifying, and canceling orders. Benefits: Medical Assistance Dental Assistance Basic Food Basket / Meal Allowance Christmas Basket Pharmacy Benefit Program Cooperative Membership Parking or Transportation Allowance GYMPASS Maternity Leave and Paternity Leave Optical Reimbursement PEG PLRE Maternity Bonus Private Pension Plan Toll Reimbursement Cafeteria or Meal Voucher LIFE INSURANCE Minimum Education Level: Bachelor's Degree Desired Qualifications: * Business Administration, Bachelor's Degree * Financial Management, Bachelor's Degree * Marketing, Bachelor's Degree * Medical Assistance * Dental Assistance * Maternity Leave and Paternity Leave * LIFE INSURANCE * Cafeteria or Meal Voucher * Toll Reimbursement * Private Pension Plan * Maternity Bonus * PLRE * PEG * Optical Reimbursement * GYMPASS * Parking or Transportation Allowance * Cooperative Membership * Pharmacy Benefit Program * Basic Food Basket / Meal Allowance * Christmas Basket