We are seeking a professional with solid experience in IT and Telecommunications operations management to lead overall service delivery, client relationship management, and contractual governance. The professional will be responsible for ensuring operational excellence, meeting contractual performance indicators, and integrated management of technical and administrative teams. Responsible for overall management of ICT and Telecommunications services operations, ensuring contractual execution, operational quality, SLA compliance, team management, client relationship, and governance of delivered services. Acts as the company's primary operational representative before the client (contractual proxy), performing strategic and operational management across support, infrastructure, telecommunications, service desk, field operations, quality assurance, warehouse, and regional operations. Responsible for integration among technical, administrative, and operational areas, ensuring service continuity, team productivity, and adherence to contractual requirements. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified professionals specialized in various IT domains. All share a common strategic vision focused on excellence in service delivery and solution implementation. **Responsibilities and Duties** * Manage all ICT and Telecommunications services operations; * Act as the contractual proxy with the client; * Ensure SLA, KPI, and operational targets compliance; * Coordinate leaders, supervisors, and technical teams; * Manage contracts, suppliers, and partners; * Participate in executive and operational meetings; * Monitor performance and quality indicators; * Support continuous improvement strategies; * Ensure operational, documentation, and contractual compliance; * Handle crisis and critical incident management; * Manage technical and operational escalations; * Support operational, financial, and capacity planning; * Ensure adherence to governance practices and ITIL; * Attend audits and action plans; Support people management processes and team development. * **Requirements and Qualifications** **Recognized undergraduate degree by MEC (minimum 1):** * Administration * IT Management * Computer Science * Information Technology * Information Systems * Informatics * Systems Analysis * Related fields **Postgraduate degree (minimum 1):** * Administration * IT-related fields **Certifications (minimum 3):** * ITIL Foundation v3 or higher * HDI-SCM * COBIT 5 * ISO 20000 * ISO 27000 * ISO 9001 * HDI-SCTL (Support Center Team Lead) * HDI-SCM (Support Center Manager) * MCTS (Microsoft Certified Technology Specialist) **Minimum experience:** * 5 years in IT * 3 years managing IT teams **Technical knowledge (desirable):** * Project management * Corporate ICT governance * Process and project management * Leadership and team development * Operating systems compatible with CAIXA * MS Office or LibreOffice * Advanced Excel * Process modeling tools * Advanced PowerPoint **Behavioral skills:** * Conflict management * Commitment to deadlines and quality * Interest in and availability to resolve problems * Critical-analytical thinking * Clear and precise oral and written communication * Courteous language * Self-management * Good interpersonal relationships * Teamwork * Root cause analysis-based problem solving * Empathy * Proactivity and creativity * Consistency and steadiness in tasks * Systemic vision * Continuous learning * Knowledge of CAIXA’s ICT environment * Assessment of actions’ impact on CAIXA’s business **Additional information** We value our employees and therefore offer a benefits package that contributes to their well-being, security, and quality of life, including: Transportation allowance – Assistance for daily commuting between residence and workplace. Meal/food allowance – Monthly credit for meals or purchases at accredited establishments. Medical and dental assistance – Comprehensive health plans ensuring high-quality care. Life insurance – Financial protection for the employee and their family. Training and development – Ongoing professional capacity building. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are looking for talents who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment offering real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e-mail: recrutamento@wyntech.inf.br
João Silva
Indeed · HR
João Silva
Indeed · HR
