Come and be part of a company that loves to transform with technology and embraces diversity in all its forms! **Responsibilities and attributes** Working from home, the professional will be responsible for the initial service to users of IT services, filtering and addressing tickets to other groups, as well as handling tickets eligible for service by our team. Professional responsible for providing first-level service to users, acting in the identification, diagnosis, and resolution of IT incidents and requests. Will be responsible for the registration and follow-up of tickets, remote and on-site support, installation and configuration of equipment, systems, and peripherals, as well as supporting demands related to hardware, software, connectivity, and IT infrastructure. They will also need to perform tests and validations, follow up on tickets escalated to other teams, keep records updated, and contribute to the fulfillment of established service levels and deadlines. We are looking for a professional with previous experience in IT service and technical support, basic knowledge of Windows, Microsoft Office, hardware, software, and networks, as well as good communication, organization, and a user-service-oriented attitude. **Requirements and qualifications** **Essential:** Previous experience in IT service and technical support, preferably in Service Desk, Help Desk, or Field Service environments. Experience in user service, registration and follow-up of tickets, diagnosis and resolution of first-level incidents, installation and configuration of computers, notebooks, peripherals, and systems. Basic knowledge of Windows operating systems, Microsoft Office suite, networks, connectivity, hardware, and software, as well as experience with ticket management tools. Desirable experience with remote and on-site support, ticket escalation, and compliance with procedures and service levels. HIGHER EDUCATION \- IN PROGRESS, HIGH SCHOOL \- COMPLETED **Additional information** Want to know more about us and be part of the team that is building the future? **\#VemSerSpreader** **Transforming the world with technology** We are almost 2\.500 Spreaders, spread across 22 Brazilian states through Spread Anywhere, which allows us to **work in a** **100% remote** manner, depending on the contract model. We are digital, hyperconnected, and wherever we are, we put into practice every day one of the values so present in our culture, which is \#collaboration. **Innovation to develop the future** Spread is an innovation company with 41 years of history, offering complete solutions in technology and digital business. Currently, we have a robust portfolio of services, which includes application development, Quality Assurance, IT Outsourcing, Talent on Demand, as well as the development of solutions in Artificial Intelligence and consulting and implementation in SAP and S/4HANA. We act with a customer-centric approach, where the customer experience is a priority and guides our actions and strategies. This commitment is reflected in our NPS of 75 points, an indicator that positions us in the quality zone and proves the trust and satisfaction of our customers. **Diversity, Equity \& Inclusion** Here, diversity and inclusion is not just a word, but a genuine commitment. We work to ensure that all Spreaders feel **valued, respected, and empowered** to reach their full potential. We recognize that true diversity goes beyond superficial issues and encompasses a wide range of characteristics, such as gender, ethnicity, sexual orientation, age, and abilities.
João Silva
Indeed · HR
João Silva
Indeed · HR
