ERP Support Analyst

Description

Job Summary: Provide technical support to customers by resolving ERP issues, delivering guidance, documenting solutions, and collaborating with development teams for improvements. Key Highlights: 1. Technical problem resolution and ERP-related inquiries 2. Customer service communication and empathy 3. Collaboration with development teams * Respond to customer support tickets, resolving technical ERP issues and answering questions * Diagnose and resolve software-, configuration-, and integration-related problems * Provide guidance on efficient ERP usage within production contexts * Document solutions and contribute to the internal knowledge base * Escalate complex issues to higher-level support or development teams * Provide feedback to the product team regarding recurring issues and improvement suggestions * Excellent communication skills to clearly explain technical solutions * Patience and empathy when dealing with potentially frustrated customers * Ability to work under pressure and manage multiple cases simultaneously * Analytical and problem-solving skills * Quick learning ability to keep up with ERP updates and industry trends * Respond to support tickets via phone, e\-mail, or chat * Conduct remote support sessions to resolve complex issues * Create and update support documentation and FAQs * Participate in team meetings to discuss recurring issues and improvements * Collaborate with the development team to reproduce and resolve bugs * Stay updated on new ERP features and industry changes Job Type: Full-time Compensation: R$4\.000,00 \- R$6\.000,00 per month