**Responsibilities** * Provide support and maintenance for ERP, TMS (KMM), and WMS systems, ensuring operational stability, process continuity, and fulfillment of internal requirements; * Monitor, compile, and analyze operational and systemic indicators to support management decision-making and the preparation of managerial presentations; * Provide user support, identify inconsistencies, perform corrective actions, and contribute to operational continuity and efficiency; * Ensure confidentiality, integrity, and security of information for internal and external customers, in compliance with corporate policies and procedures; * Ensure service levels and operational indicators align with company-established standards, contributing to quality maintenance and contract continuity; * Identify opportunities for continuous improvement in processes, systems, and operational workflows, promoting greater efficiency and reliability of services delivered; * Comply with and ensure adherence to standards, internal procedures, and policies related to quality, information security, and corporate sustainability. **Mandatory Requirements** * Bachelor’s degree completed or in progress in Information Technology, Information Systems, Systems Analysis and Development, Computer Engineering, or related fields; * Prior experience providing support and maintenance for ERP, TMS, and WMS systems; * Experience supporting users and delivering operational support for corporate systems; * Knowledge of monitoring and analyzing operational and systemic indicators; * Experience supporting logistics processes and systems related to operations; * Intermediate proficiency in Microsoft Office, especially Excel; * Analytical, organized profile with attention to detail; * Strong communication skills, proactivity, and problem-solving ability; * Commitment to quality, information security, and data confidentiality
João Silva
Indeed · HR
João Silva
Indeed · HR
