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Customer Support Analyst - Call Center

Indeed
Full-time
Onsite
No experience limit
No degree limit
R. Prof. Rubião Meira, 101 - Vila Washington, São Bernardo do Campo - SP, 09890-430, Brazil
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Description

Job Summary: Responsible for providing receptive customer service to automotive finance clients, clarifying inquiries and handling requests. Key Highlights: 1. Receptive customer service for automotive finance clients 2. Clarification of inquiries and handling of requests 3. Use of monitoring system to resolve issues **Job ID:** 51567422 **Location:** São Bernardo do Campo, Brazil **Category:** Business Process Services & Customer Support **Employment Type:** Full time **Job Description:** DXC Technology helps global enterprises modernize IT, optimize data architectures, and ensure security and scalability across public, private, and hybrid cloud environments for their mission-critical systems and operations. The world’s largest enterprises and public-sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Our DXC Insurance services help our clients optimize and transform operations, reduce costs, and increase agility in launching new growth channels. Our people, technologies, and best practices improve and automate highly complex business processes — in middle-office and back-office functions — while advancing the customer experience transformation. **Your Key Responsibilities:** ------------------------------- Responsible for providing receptive customer service to automotive finance clients to clarify inquiries and handle requests. Primary responsibilities include: issuing duplicate payment slips (boletos), updating customer registration information, advancing contract installment payments, and offering financial services. Computerized use of a monitoring system to collect information and/or resolve issues and/or escalate to other departments within the finance company. **What We Expect?** -------------------- Must be at least 18 years old and have completed high school. Basic computer knowledge. Proficient typing skills. Strong verbal and written communication skills. On-site work (São Bernardo do Campo) Working Hours: Monday to Friday, 1:00 PM to 7:00 PM **What We Offer?** A range of benefits, competitive salary, and our values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to provide equitable opportunities, respecting individuality and diversity to achieve balance between professional and personal life, as well as continuous career development. If you are seeking challenges in a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position through our careers portal https://jobs.dxc.technology/ You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.*****.***

Source:  indeed View original post
João Silva
Indeed · HR

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