CUSTOMER SERVICE REPRESENTATIVE - BMG BANK

Description

Job Summary: AMP Group, BMG's partner, is seeking a Business Customer Service Representative to join a dynamic team focused on customer service and offering growth opportunities within an environment that values excellence and innovation. Key Highlights: 1. Opportunities for professional growth and development 2. Dynamic and collaborative work environment 3. Focus on excellence and innovation in customer service About the Position AMP Group is an innovative company distinguished by its strategic partnership as BMG’s banking correspondent—one of the country’s leading credit banks. We operate over 65 branches and employ more than 320 professionals, delivering efficient and accessible financial solutions while promoting financial inclusion and our customers’ economic development. At AMP Group, we value our employees’ talent and potential, offering a dynamic and collaborative work environment. With a focus on excellence and innovation, we provide opportunities for professional growth and development. If you seek a challenging and rewarding career where your efforts are recognized and rewarded—including competitive commissions—join our team! Our core values are ethics, respect, transparency, accountability, commitment, teamwork, and empathy. Join us and become an AMplayer! Position: BUSINESS CUSTOMER SERVICE REPRESENTATIVE - BMG BANK We are seeking a customer service representative to join our dynamic team. If you are passionate about customer service and wish to grow within an environment that values excellence and innovation, this position is for you! Starting Salary: R$1\.830,00 Work Model: On-site, Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. Growth Opportunities: Structured career path with real advancement prospects. \*\*\*Benefits:\*\*\* * Uncapped Commission: Recognition for your dedication and results. * Two Vacation Periods Per Year: In addition to the standard 30-day CLT vacation, additional time off is available. * Meal Allowance: Average of R$600.00 per month (R$29.00 per day). * Premium Food Basket: Featuring top-market brands. * Transportation Voucher: Up to three transit passes. * Fuel Assistance: For those not using public transportation. * Discounts at over 10,000 pharmacies. * Discounts on Products and Services: Exclusive advantages for our employees. * Birthday Day Off: Celebrate your special day with paid time off. * Day-Off. * Educational Partnerships: Discounts on courses and educational institutions. * Training and Development Programs: Ongoing initiatives for continuous growth. * Legal, financial, psychological, and social counseling. * Flexible Remote Work Option: Remote work permitted when necessary. * Quality-of-Life Program: Benefits focused on well-being. * Work Environment: Modern and dynamic. \*\*\*Key Qualifications for This Role:\*\*\* * Completed high school education. * Experience in commercial or customer service roles. \*\*\*Primary Responsibilities:\*\*\* * Deliver exceptional customer service to ensure satisfaction and loyalty. * Efficiently manage and resolve customer requests and complaints. * Stay up-to-date on the company’s products and services to provide accurate information to customers. * Collaborate with the team to continuously improve customer service processes. * Monitor and analyze performance metrics to identify improvement opportunities. Like all our openings, this position is dedicated to diversity and inclusion—regardless of any factor, profile, or characteristic. Elevate your career with AMP. To learn more about our company, visit our website at www.grupoamp.com.br.