CUSTOMER DELIVERY ANALYST III

Description

Job Summary: Act as a strategic liaison between technical feasibility and procedural compliance for ICT product and solution deliveries, ensuring adherence to internal workflows and governance standards. Key Highlights: 1. Facilitator of operations and support to the technical team 2. Continuous process improvement with a focus on efficiency and quality 3. Focus on process, project, and ICT governance ### **Responsibilities** Position Summary Act as a strategic liaison between technical feasibility and procedural compliance, ensuring that Information and Communication Technology (ICT) product and solution deliveries fully comply with internal workflows, regulations, governance standards, and corporate documentation requirements. This position is not primarily responsible for direct technical execution, but rather for monitoring, validating, and sustaining the delivery process, ensuring each project is properly structured from conception through completion. The professional will act as an operational facilitator, supporting the technical team in removing administrative, systemic, and procedural bottlenecks, promoting greater delivery flow efficiency, and actively contributing to continuous process improvement with emphasis on efficiency, quality, and compliance. ### **Behavioral Competencies** \- Organization \- Leadership \- Teamwork \- Negotiation Skills \- Communication \- Objectivity \- Adaptability \- Persistence \- Self-motivation \- Interpersonal Relationships \- Time Management \- Customer Focus \- Systemic and Critical Thinking \- Creativity and Innovation \- Working Under Pressure ### **Technical Competencies** Technical Competencies Systemic View of the ICT Portfolio Functional knowledge of Connectivity, Security, Cloud, and Collaboration solutions, with the ability to understand applications, integrations, and business impacts of offerings—without requiring direct involvement in technical configuration. Process and Project Management Proficiency in process management methodologies (e.g., BPMN or similar) and solid understanding of the project lifecycle, including planning, execution, control, and transition to operations. Analytical Capability and Governance Ability to analyze and interpret contracts, service manuals, SLAs, internal policies, and governance standards, ensuring compliance with regulatory and operational requirements. Tools and Operational Controls Proficiency in Microsoft Office Suite, with emphasis on Excel for tracking KPIs, performance analysis, and preparation of management reports, plus experience with ticketing and service order (SO) management systems. ### **Position Overview** Ensure project implementation by controlling cost, schedule, resource allocation, and established quality standards, utilizing available resources with maximum efficiency and adopting best practices in project management. Optimize resource utilization to achieve the optimal balance among quality, cost, schedule, and scope, thereby meeting customer needs. Ensure integration and interface among various stakeholders. Contribute to business evolution and to the development of products and services launched by Algar. ### **Benefits** Transportation Allowance: Yes, Meal Voucher: Yes, Food Allowance: Yes, Medical Assistance: Yes, Dental Assistance: Yes, Life Insurance: Yes, Other Benefits: Dr Mais Saúde, Gympass, PsicologiaViva, among others ### **Prerequisites** Reside in the following cities: Uberlândia