Clinic Supervisor - Taguatinga

Description

Fenelon is a company specialized in dental imaging diagnostics, with emphasis on radiographic and tomographic examinations. Since its inception, Fenelon's foundations have been quality service, excellence in examinations, and great dedication to achieving its dream of transforming the radiology market in the Federal District (DF). Today, Fenelon operates 25 units across the entire DF, making it the largest dental imaging diagnostics organization in the DF and a major reference in the sector. **YOUR DAILY RESPONSIBILITIES** * Supervise, motivate, analyze, and continuously develop the team to improve unit processes and routines; * Ensure a high standard of customer service and achievement of targets; * Plan and implement maintenance and conservation activities for the work environment. * Provide customer service (in-person, by phone, and via WhatsApp); * Coordinate authorizations with health insurance providers; * Monitor and evaluate compliance with internal policies, regulations, code of ethics, internal procedures, and business partners. * Conduct performance evaluations and manage conflicts, ensuring a positive workplace culture; * Carry out other duties relevant to the position; * Safeguard confidentiality and security of information, adhering to information security and data protection policies and regulations; * Collaborate with other departments to ensure customer satisfaction and business success; **REQUIREMENTS AND QUALIFICATIONS** * Prior experience preferred; * Knowledge of performance indicators; * Proficiency in Microsoft Office suite; **WHAT WE EXPECT FROM YOU** * Leadership * Self-management * Emotional intelligence * Empathy * Communication skills * Interpersonal skills * Problem-solving ability * Clear and effective communication * Organizational skills **ADDITIONAL INFORMATION** **Working Hours**: 44 hours per week, Monday to Friday from 9:00 AM to 7:00 PM, and Saturday from 8:30 AM to 12:30 PM. **Location**: Brasília \- DF **BENEFITS**: * Customer service bonus * Attendance award * Meal allowance or food voucher * Transportation voucher (on card) * Health insurance * SESC partnership * Pharmacy partnership * University partnerships * Wellhub (Gympass). **We Are All Fenelon!**