CLINIC ATTENDANT

Description

Job Summary: A professional responsible for in-person and online customer service, focusing on registration routines, directing customers to examinations, receiving payments, and ensuring process quality. Key Highlights: 1. In-person and online customer service 2. Payment management and financial reporting 3. Continuous improvement of internal processes Requirements: Completed high school education; Minimum 12 months of customer service experience; Proficient typing skills; Agility; Strong communication and teamwork abilities; Intermediate computer skills. Responsibilities: - Provide in-person and online customer service (including system registration and pending issue verification); - Direct customers to scheduled examinations; - Receive payments via credit/debit card, cash, bank transfer, and PIX; - Provide financial reporting for received payments; - Review daily service records with the examination release department; - Ensure proper implementation of routines and standards defined by the Quality Management System, Occupational Health and Safety Management System, and continuously improve internal processes; - Send reports to customers, and perform other duties inherent to the role. Benefits: - Fixed salary; - Transportation allowance (VT); - On-site meals; - Health insurance after 3 months (HAPVIDA – co-payment); - Dental insurance; - Potential discounts at universities and leisure clubs. **Salary:** Salary negotiable **Mandatory Skills:** Agility in task execution; Strong interpersonal skills and ability to work effectively in a team. **Desired Skills:** Familiarity with the SOC system is desirable.