We are seeking a **Customer Relationship Assistant** who is passionate about people and problem solving. You will be the frontline of our customer service, responsible for ensuring that every customer feels heard, welcomed, and valued. Your mission is to clarify doubts, resolve potential dissatisfaction, and build a relationship of trust that fosters customer loyalty to our products and services. **Responsibilities** * Deliver excellent customer service across telephone, virtual, and in-person channels. * Clarify questions about products and services clearly and concisely. * Actively contribute to customer retention and loyalty by addressing cancellation or withdrawal intentions. * Maintain continuous and proactive relationships with the customer base. * Receive and manage sector supplies and products. **Requirements** * Education: Completed high school or currently pursuing higher education. * Technical knowledge: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Communication skills: Excellent verbal and written expression. **Behavioral profile:** * Commitment and proactivity. * Organization and attention to detail. * Logical reasoning and sharp critical thinking. * Strong teamwork and collaboration spirit.
João Silva
Indeed · HR
João Silva
Indeed · HR
