Technical Support Assistant

Description

Job Summary: A professional responsible for providing technical support to customers, clarifying questions regarding system functionality and assisting in resolving operational issues. Key Highlights: 1. Technical support and remote assistance to customers 2. User guidance and resolution of operational issues 3. Recording and tracking of support interactions, aiming for customer satisfaction Our client is a **Technology** company seeking a **Technical Support Assistant** to join its team and perform the following responsibilities: * Provide technical support to customers, clarifying questions about system functionality; * Guide users on the correct use of platform features; * Assist in resolving operational issues, such as system errors, access difficulties, or process failures; * Provide remote support via phone, chat, or other channels defined by the company; * Record and track all support interactions, maintaining an updated history in the internal system; * Escalate more complex requests to the responsible departments (IT, development, or sales); * Support customers during data migration and system updates, when necessary; * Suggest improvements to support processes, contributing to enhanced customer experience; * Ensure customer satisfaction by delivering courteous, empathetic, and efficient service. Requirements: * Driver's License Category B; * Basic knowledge of computer systems; * Typing skills; * Availability for occasional travel. Salary and Benefits: * Fixed salary of R$ 1.920,00; * Meal allowance of R$ 500,00; * Transportation allowance; * Hapvida Health Insurance with co-payment.