Health Agent 1

Description

Job Summary: Provide multichannel inbound and outbound support to patients, physicians, and healthcare professionals, document information in the system, and assist service providers within the program. Key Highlights: 1. Multichannel customer service and problem resolution. 2. Health guidance and quality-of-life support for patients and caregivers. 3. Assistance to physicians and healthcare professionals regarding treatments and program benefits. Sao Paulo, Brazil \| Full time \| Office\-based \| R1527598 **Job Overview** Provide multichannel inbound and outbound support to patients, physicians, and healthcare professionals under the Patient Support Program; collect reports of Adverse Events and technical complaints about the product; record information in the system/spreadsheets; and contact and support program service providers. **Essential Functions** * Deliver multichannel customer service, including provision of services and resolution of product- or program-related support/service issues. * Record interactions and processes in the CRM system and spreadsheets. * Provide health guidance and quality-of-life support to patients and caregivers enrolled in the program. * Assist physicians and other healthcare professionals with patient treatment or use of program benefits. * Monitor and support service providers in delivering program benefits. **Qualifications** * Technical or undergraduate degree in a health-related field (currently pursuing or completed). * Microsoft Office suite (minimum proficiency: intermediate). * English language skills are considered a plus. * Resident of São Paulo/SP. * Availability to work onsite at the IQVIA office. * IQVIA is committed to fostering a diverse and inclusive workplace. Our goal is to attract and retain top talent regardless of gender, race, marital status, ethnicity, nationality, age, disability, sexual orientation, gender identity, or any other characteristic. *Join us!* \#LI\-CES \#LI\-DNP \#LI\-LATAM IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.