**About Superclínica** We are the largest clinic network in the Northeast, focused on providing accessible and high-quality healthcare. We value care for people, positive relationships, and excellence in service. **Responsibilities:** * Conduct inbound phone calls; * Present and offer the **SuperVida** plan, highlighting its benefits; * Meet scheduling and sales targets set by the department; * Schedule appointments and exams, and guide patients regarding clinic services; * Provide support and information clearly, courteously, and efficiently; * Record interactions and keep the system updated; * Follow scripts and internal procedures to ensure standardized service; * Assist in patient relationship and communication campaigns. **Requirements:** * High school diploma; * Strong verbal and written communication skills; * Ability to interact with customers and demonstrate empathy; * Experience in **remote customer service, call centers, or sales** is a plus; * Basic computer knowledge (Office suite and service systems); * Prior experience in call centers or customer service is desirable. **Desired Profile:** * Proactive, organized, and results-oriented; * Focus on results and service quality; * Teamwork ability; * Attention and active listening; * Enjoy helping others. **What we offer:** * Supportive and collaborative work environment; * Opportunities for professional growth and development; * Competitive benefits package; * Day Off (birthday leave)