Technical Support Analyst

Description

Job Opening: Technical Support Analyst – Zenya IA Responsibilities: * Support customers via online channels, providing direct assistance in using the platform. * Perform basic adjustments within the CRM and guide customers on its features. * Assist in resolving technical questions and escalate requests to the responsible team when necessary. * Track requests until final resolution, maintaining clear and objective communication. Requirements: * Prior experience with online customer support. * Experience working with or using a CRM system. * Basic understanding of technology and ability to quickly learn new systems. * Organization, strong communication skills, and professional demeanor. * Essential knowledge: * Development and logic * **JavaScript / TypeScript** → primary language for automations and integrations. APIs and Integrations: The technician must understand: * **REST API** * **Webhooks** * **Bearer Token / OAuth2 authentication** * **HTTP requests (GET, POST, PUT, DELETE)** Important Tools: * **Postman** * **Insomnia** No-Code / Low-Code Platforms Highly important for modern AI operations: * **n8n** * **Make (Integromat)** * **Zapier** * **Bubble** * **Retool** AI and Automation Required knowledge: * Integration with **OpenAI API** * Prompt creation * AI-powered workflows * Chatbot memory/context handling * Temperature/token tuning * Handling AI-generated responses WhatsApp and Messaging Essential for support: * **WhatsApp Business API** * **360dialog** * **Z-API** * **Evolution API** * **Twilio** * Message webhooks Databases * **PostgreSQL** * **MySQL** * **Firebase** * Basic understanding of: * queries * backup * logs * tables Infrastructure and Deployment The technician must know: * Basic VPS/Linux * Docker * PM2 * Git/GitHub * Deployment on: * VPS * Railway * Render * Vercel * AWS Technical Support Beyond development: * Error diagnosis * Log analysis * Monitoring * Customer technical support * Ticket organization * **JSON** → structure used in APIs, webhooks, and workflows. * **Node.js** → backend and automations. * **Python** → scripts, AI, and advanced integrations. * **HTML/CSS** → interface and page adjustments. Working Hours: * 6 hours per day, Monday to Friday. * Saturday remote work. Compensation: * Minimum wage + transportation allowance. Interested candidates may send their resume and contact information for evaluation. Send resume: comercialzenyaia@gmail.com Contact: 11 95064-5091 Employment Type: Full-time CLT Salary: R$1.318,00 - R$1.618,09 per month Benefits: * Transportation allowance Selection Question(s): * Which tool do you have experience with? * Please list your technical qualifications. * Which programming language are you most familiar with? Experience: * Please describe your experience (Preferred) Work Location: On-site