**VP: Engineering and Southern Customer Service** **Directorate: Southern Customer Service Directorate** **Work Location: Ijui/RS** To provide customers with a better experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telecom network, and driving technological expansion of our products and network. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, enhancing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** To provide customers with a better experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning the telecom network, and driving technological expansion of our products and network. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, enhancing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties:** * Field customer service; * Commitment to goals and results; * Support for the field team, reporting to supervision and coordination; * Resilient, proactive profile with a growth mindset. **Requirements and Qualifications** **Requirements and Qualifications:** * Completed high school education; * Driver’s license category B; * Experience with FTTH \- METALIC networks; * Knowledge of network measurement equipment; * Availability for flexible hours, travel, weekend and holiday shifts; * Strong communication and interpersonal skills; * Commitment and organizational ability. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes — a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With Vivo’s best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, dress style, individuality — where you can be authentically you. \#VemdeVocê • Enjoy a day off (Day off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications and online courses; • Accelerate your career through our Internal Recruitment Program — in Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira • Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices — placing them in control of their digital lives, securely and reliably — all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, connecting us with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a key differentiator, reflecting the society in which we live. We maintain a robust internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/landline telephony accesses, plus pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market’s largest selection of HD pay-TV channels and numerous online applications. To provide customers with a better experience with our services, we have the Engineering and Customer Service team. The Engineering team is tasked with exploring new technologies, planning Vivo’s network, and driving technological expansion of our products and network. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, enhancing network capacity. We believe the path to delivering the best customer experience begins with delivering an excellent experience for our employees. **\#VemPraVivo**
João Silva
Indeed · HR
João Silva
Indeed · HR
