Task Assistant - PS

Description

**Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** Distribute and monitor the team's operational activities, ensuring process progress and deadline compliance; monitor operational progress throughout the day, supporting resolution of pending items and alignment of requirements; provide customer service and communication via e\-mail, delivering support and operational updates. **Requirements** -------------- **What are the requirements?** Completed High School education Experience with administrative and operational routines; Knowledge of file processing and data control; Experience updating and monitoring databases and spreadsheets; Strong verbal and written communication skills for email-based customer service and correspondence; Organization, proactivity, and ability to handle multiple tasks simultaneously **Responsibilities** --------------------- **Among your key responsibilities, you will perform the following:** * Comply with company HSE, Quality, Information Security, and Code of Conduct standards; * Process inbound and outbound shipment files, ensuring data integrity; * Generate, print, and re-print operational reports and supporting documents; * Control and track inbound and outbound invoices, ensuring correct handling of related processes; * Manage daily activities in accordance with departmental SLAs and targets; * Monitor and manage customer requests and orders, ensuring operational demand fulfillment; * Perform database queries for operational analysis and support; * Send operational files, KPIs, and reports to customers within agreed deadlines; * Develop, update, and maintain operational spreadsheets and management reports; * Verify processed inbound and outbound files, validating information and identifying potential discrepancies; * Monitor operational progress and update demand statuses in coordination with relevant departments; * Support leadership in departmental routines; * Identify and resolve operational and systemic inconsistencies; * Ensure organization and timely updating of operational controls, files, and documents; * Contribute to continuous process improvement by proposing actions that enhance productivity and activity quality. **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!