Job Summary: Professional responsible for configuring, training, and providing customer support for system usage, ensuring system adaptation and collaboration with the development team. Key Highlights: 1. Customer support and system adaptation 2. User training and follow-up 3. Collaboration with the development team Responsibilities * Understand the client's operational workflow and adapt the system to their specific context. * Perform initial and internal configurations prior to system release. * Schedule and conduct remote training sessions (in-person only when necessary). * Support clients after training to ensure smooth adaptation and effective system usage. * Record follow-ups and document processes and improvements. * Identify system errors and escalate them to the development team. * Collaborate with the team and participate in weekly meetings. Requirements Desirable: * Prior experience in customer service and/or administrative assistance. * Experience with ERP or management software. * Strong written and verbal communication skills. * Basic knowledge of Microsoft Office suite and web browsers. * Analytical ability, organizational skills, and empathy in customer interactions. * Agility, proactivity, and logical reasoning. * Adaptability and a collaborative attitude. What We Offer * Employment Type: CLT * Work Model: Hybrid * Working Hours: Full-time * Salary: R$ 2100.00 * Benefits: \- Meal/food allowance: R$ 31.00 per day (Flash card) \- Health insurance (NotreDame Intermédica) \- Dental insurance (Sulamérica) \- Life insurance \- Birthday day off \- Emotional wellness program (Moodar) \- Partnerships with Creditas, Alura, Conquer, and FIAP \- Subsidized courses and seminars \- Structured career development plan \- Home office equipment provided If you are communicative, passionate about technology, and enjoy helping people grow through digital solutions, we want to meet you!
João Silva
Indeed · HR
João Silva
Indeed · HR
