Support Specialist

Description

**FORM** is looking for a customer\-focused **Support Specialist in Brazil** to assist users of the FORM platform and ensure a smooth, positive support experience. In this role, you will respond to customer inquiries, create and manage support tickets, troubleshoot platform\-related issues, and collaborate with internal teams to find effective solutions. You will keep customers informed throughout the process and help improve our support workflows and knowledge base. Requirements: **What You’ll Do** * Respond to customer inquiries and provide support to users of the platform. * Create, manage, and follow up on support tickets to ensure timely resolution. * Troubleshoot platform\-related issues and escalate more complex cases when necessary. * Maintain clear, professional, and helpful communication with customers. * Document recurring issues and contribute to internal knowledge resources. * Collaborate with cross\-functional teams to deliver a high\-quality customer experience. * Identify opportunities to improve support processes and workflows. **What You’ll Bring** * You are currently based in Brazil. * Previous experience in customer support, technical support, or a similar role. * **Strong written and verbal communication skills in English.** * Excellent problem\-solving skills and attention to detail. * The ability to prioritize tasks and manage multiple requests effectively. * A proactive, customer\-focused approach. * The ability to work independently in a remote environment. **Nice to Have** * Experience supporting a SaaS product or technology platform. * Familiarity with ticketing systems or customer support tools. **What We Offer:** * Challenging and exciting work. * Fully remote collaboration format. * Opportunities for professional growth within a global team. * Necessary project equipment provided. * Access to internal learning and development resources. City: Sao Paulo About FORM: **FORM** powers the world’s two billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline. **FORM** solutions include the AI\-enabled task management platform GoSpotCheck, Trax’s image recognition technology, and FORM OpX, all of which activate and connect teams in the field – with leaders, missions, and each other – so they can deliver success in the enterprise. With more than 25 years of experience, FORM supports 100,000\+ global users from some of the world’s more recognizable global brands in 45 countries.