**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour break. **Level:** Not Informed **Employment Type:** Permanent — CLT labor code We are seeking a Remote Control Supervisor to lead and supervise operational teams, ensuring efficient execution of clinical processes, compliance with quality and safety protocols, and support for the area’s strategic management. This professional will be responsible for promoting team development, ensuring humanized patient care, and contributing to continuous process improvement. Responsibilities: Supervise and guide operational teams, ensuring correct execution of clinical and administrative activities; Manage human resources: work schedule control, shift planning, vacation management, hiring, terminations, and team development; Ensure compliance with biosafety standards, proper use of personal protective equipment (PPE), and institutional protocols; Monitor performance indicators and support risk management, adverse event handling, and continuous improvement initiatives; Control and monitor equipment performance; Collaborate with coordination on developing new projects, budget control, and area strategies; Support customer service jointly with the Customer Service Center (CSC), managing complaints and suggestions; Participate in meetings, committees, and training sessions to ensure strategic alignment and team strengthening. **Requirements:** Bachelor’s degree in Biomedical Sciences; Experience supervising operational teams in healthcare services; Knowledge of people management, performance indicators, patient safety, and biosafety; Strong communication, leadership, and conflict resolution skills; Familiarity with quality tools and risk management is desirable. **Benefits:** Childcare Assistance, Discount and Benefits Club, Birthday Day Off, Health Insurance, Dental Insurance, Life Insurance, Food Allowance, Meal Voucher, Transportation Voucher, Wellhub