Description
Job Summary:
We are seeking a proactive Quality Analyst to work on continuous improvement, monitoring, auditing, KPI analysis, and team development.
Key Highlights:
1. Continuous improvement and people development
2. Focus on quality monitoring and process auditing
3. KPI analysis and strategic support
We are looking for a **Quality Analyst** to join our team! If you are analytical, proactive, and enjoy working on continuous improvement and people development, this opportunity may be right for you.
* **Salary: R$ 3\.000,00**
* Health insurance plan
* Meal allowance
* Transportation allowance
**Main Responsibilities:**
* Conduct quality monitoring of customer interactions
* Lead process audits
* Analyze performance indicators (KPIs)
* Provide feedback and support team development
* Deliver training sessions
* Prepare management reports
* Propose strategic actions focused on continuous improvement
**Requirements:**
* Completed or currently pursuing a bachelor's degree
* Prior experience in quality monitoring, auditing, or related areas
* Knowledge of KPI analysis
* Intermediate (or higher) Excel proficiency
* Strong verbal and written communication skills
* Organizational skills and attention to detail
**Preferred Qualifications:**
* Experience in customer service/call center
* Familiarity with quality management tools
* Experience delivering training and developing teams
Minimum Education Level: Bachelor's Degree
* Meal allowance
* Transportation allowance
* Amil Health Insurance Plan