Job Summary: Act as the single point of contact for incident ticket creation, directing tickets unresolved at the first level and ensuring SLA compliance and customer satisfaction for incidents and requests. Key Highlights: 1. Act as the single point of contact for incident ticket creation 2. Ensure compliance with SLAs and service levels 3. Handle incidents and requests, ensuring customer satisfaction **Description** Barueri/SP \| 100% On-site Approximately 16 openings Shifts and Hours Shift: 12×36 Available shifts: 7:00 AM to 7:00 PM 7:00 PM to 7:00 AM **Responsibilities and Duties** Do you want to work for a technology company driving digital transformation for the largest companies in the country? NAVA has an open opportunity for Service Desk! Your responsibilities will include: Acting as the single point of contact for incident ticket creation (phone and other channels); Dispatching tickets unresolved at the first level; Understanding customer needs and responding according to predefined procedures; Ensuring compliance with SLAs and service levels; Handling incidents and requests, ensuring customer satisfaction. **Requirements and Qualifications** What we seek: Basic knowledge of ITIL (Incidents and ITSM Requests); Experience with remote access tools; Knowledge of hardware (desktops, laptops, and peripherals); VPN installation and configuration; Knowledge of Office 365\.
João Silva
Indeed · HR
João Silva
Indeed · HR
