**Responsibilities:** * Assist customers via **WhatsApp, email, and/or chat**, clarifying questions about products (e.g., card terminal, payouts, statements, digital account). * Guide customers on **registration, activation, transactions, and features**. * Follow defined workflows and scripts, **flagging exceptions** when necessary. * **Log support interactions** in the tools used. * Accurately escalate tickets requiring assistance from **Level 2 or other departments**. **Requirements:** * Strong **verbal and written communication skills** (clarity, empathy, and conciseness). * Aptitude for learning about **financial and operational products**. * Familiarity with customer support systems (**Octadesk, Zendesk, DeskManager**) — a plus. * **Logical reasoning** and ability to follow support workflows. * Basic knowledge of **spreadsheets and CRM** will be considered a plus. Job Type: Full-time CLT Compensation: R$2.000,00 – R$3.000,00 per month Benefits: * Transportation allowance Work Location: On-site