Junior Customer Support Analyst

Description

**Remote** At Lastlink, we are building the future of the Creator Economy — and we’re looking for people who want to grow with us. We’re driven by technology, community, and real impact. Here, our greatest differentiator is our people. **About the Team** The Customer Support team ensures that all business operations run efficiently, scalably, and seamlessly. We’re responsible for delivering quality, supporting our creators, and ensuring smooth product and support workflows. **What We Expect From You** On a day-to-day basis, you will: * Respond to customers via Intercom and WhatsApp promptly, empathetically, and with clear communication. * Resolve inquiries, propose solutions, and ensure a welcoming and efficient experience. * Collaborate with internal teams to suggest improvements to products, processes, and customer journeys. * Work autonomously, stay organized, and bring passion to your work. **Requirements to Assume This Role:** **Experience:** * Prior experience in online customer support. * Experience with chat tools, helpdesk systems, or CRM platforms. * History of working in dynamic, high-demand environments. * Familiarity with support routines in tech, SaaS, or Creator Economy companies (a plus). **Hard Skills:** * Experience with or familiarity with support tools and ticket/chat management systems. * Ability to follow operational procedures and support standards. * Organizational skills to manage multiple concurrent support interactions. * Attention to detail when recording and updating information. **Soft Skills:** * Strong listening skills and empathy to engage with customers across diverse contexts. * Clear, concise, and courteous communication. * Ability to learn quickly and adapt to change. * Organization, ownership mindset, and problem-solving focus. **Academic Background:** * Bachelor’s degree in Business Administration, Marketing, or related fields. **What We Also Value** Our job openings are open to everyone, regardless of gender, ethnicity, sexual orientation, or disability. If you resonate with our mission and want to grow with us, join us as a Linker! **Our Benefits** * Bradesco Saúde health and dental plan (no co-payment) * Caju Flex card (R$ 660/month) \+ Home office allowance (R$ 120/month) * TotalPass (access to gyms) * Birthday day off * Culture allowance (R$ 50/month via Caju) * Home office equipment (per current policy)