IT TECHNICIAN

Description

Job Summary: Technical support professional for system operations, maintenance, and user support in Windows environments, with a focus on ITIL. Key Highlights: 1. Technical support for users and systems, with a focus on incident resolution 2. Preventive and corrective maintenance of hardware and infrastructure 3. Installation and configuration of workstations and network devices **Job Description:** ---------------------- Requirements: \- Completed technical education and/or currently pursuing a higher education degree in IT-related fields; \- Experience handling a high volume of incident tickets and providing Windows environment user support; \- Basic networking knowledge (TCP/IP, cabling, basic switch and router configuration); \- Familiarity with ITIL and best practices in technical support. Responsibilities: \- Operate computer systems and resolve incident tickets; \- Perform preventive and corrective maintenance on computers, laptops, and peripherals; \- Ensure proper functioning of systems and equipment; \- Guarantee information security through backups and secure storage; \- Provide technical support (on-site and remote) to users of systems, equipment, and infrastructure; \- Install, configure, and maintain workstations, software, printers, and network devices; \- Document technical procedures and keep knowledge bases updated. **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Benefits:** --------------- Co-payment medical plan; Meal allowance; Product discounts; Wellhub plans; On-site cafeteria. **Work Location:** ---------------------- Office **Working Hours:** ------------------------ 7:00 AM to 5:00 PM