IT Systems Operations Coordinator – Systems Operations | Brazil

Description

If you share our purpose, are hungry for challenges, and want to collaborate in a supportive environment where everyone acts with ownership, accountability, and integrity—without taking shortcuts—then this is your place!! Join us on this journey as a **Provoker**, because now is the time to begin! **Responsibilities and duties** **Key challenges of this role:** * Team management for Systems Incident handling & Level 1, 2, and 3 Support * Budget management for the team * Systems Problem Management * SRE / Reliability & Observability * Capacity, Availability & Continuity Management * Vendor Management **Requirements and qualifications** **What you need to join this team:** * Bachelor’s degree completed in Technology or related fields. A postgraduate degree or MBA in IT Management is desirable. * Experience supporting technology environments * Advanced knowledge of SQL and Python * Knowledge of cloud services * Knowledge of Data Architecture * Knowledge of ITIL * ERP knowledge is desirable * Experience monitoring Data Pipelines is desirable **Additional information** **Learn about our benefits:** **For your well-being and quality of life:** Meal or Food Allowance—to keep your energy up. Medical and Dental Assistance—because health comes first. Life Insurance—for your security and peace of mind. Birthday Day Off—to enjoy your special day. Profit and Results Sharing—if the company wins, you win too! Transportation Allowance—to help you get to the office. Year-End Bonus—a special bonus at year-end to support your Christmas dinner. Zenklub—supporting mental and emotional health, including consultations with nutritionists Wellhub—to balance body and mind through physical activities. OnHappy—to enjoy weekends, holidays, or vacations! **For your growth and learning:** Edu-k—a content platform for your development. Leadership Academy—internal training programs to prepare you as a leader. Galena—a platform offering courses from top educational institutions across the country. **For your family:** Childcare Assistance—support during your child’s early years. More Family—remote work for mothers until their baby’s first 12 months, and for fathers during the baby’s first month. Dependent Assistance—special benefit for children with disabilities. Baby Kit—a gift for new mothers and fathers. School Supplies—assistance for purchasing school supplies for children up to age 14. Happy Kids—a special celebration held at our office, thoughtfully prepared for children up to age 10. **Voke** is here to care for you and your family! Don’t miss this opportunity to take the next step in your career. **Apply now** and show that you’re ready to embrace this challenge! **We’re shaping the FUTURE—and you can be part of it!** We were born to drive change and transform the relationship with technology—creating smarter, more sustainable solutions for businesses, people, and the planet. **Our purpose is to enable a more conscious and innovative technology consumption.** **Business** We are a hardware ecosystem offering technology access solutions with an extensive portfolio and high availability. As the national leader in hardware leasing under the *Hardware-as-a-Service (HaaS)* model and in selling certified pre-owned technology equipment, we deliver straightforward solutions that optimize everyday operations for businesses and individuals. **People** We believe technology consumption should be smarter, more accessible, and personalized. Our commitment is to deliver efficient services tailored to each individual’s unique needs—delivering a truly differentiated experience. **Sustainability** We are committed to the planet’s future. Through intelligent, responsible circular economy solutions, we reduce electronic waste and generate positive impact. To date, we have significantly contributed to reducing technological waste—proving that innovation and sustainability go hand in hand. If you share our purpose and seek exciting challenges, grow within a collaborative, innovative, and dynamic environment! Here, we value those who demonstrate **ownership mindset**, always **collaborate as a team**, maintain **psychological safety**, and show **hunger for challenges**. Our team consists of people who are **results-oriented**, **never cut corners**, and apply strong **critical thinking** to achieve excellence. **Your place is here!** Join us and build the future with **YOUR ROLE** in this team!