Implementation Analyst

Description

Being the best solution for companies aiming for high performance through people is only possible with an efficient team that challenges the conventional and leverages its potential for innovation and business growth. Your mission as **Customer Success (Implementation Analyst)** will be to **accompany customers’ journeys with a focus on quality and their respective success.** See below more details about this position and whether it aligns with you! **Responsibilities and duties** * Welcome customers, explain the onboarding flow, and accompany them throughout the entire process until activation; * Train customers on the platform in a didactic and functional manner, aligned with their purchased plan and specific needs, using learning techniques, identifying opportunities for improvement, and promoting increased adoption of our product; * Strategically represent the customer’s perspective by analyzing current processes and actively contributing to their continuous improvement, incorporating efficiency and best practices; * Guide and instruct customers in performing their initial platform configurations for first access and value delivery; * Develop educational and support materials to increase customer engagement with the platform; * Execute practices that reduce friction and foster a customer-centric culture; * Collaborate with Sales, Customer Success, Product, and Marketing teams. **Requirements and qualifications** * Proficiency in Customer Success processes; * Basic/intermediate knowledge of HRTech platforms (e.g., Convenia); * Practical knowledge of Google Workspace (Google Sheets, Google Docs, etc.); * Hands-on experience with CRM systems (HubSpot preferred); * Experience working in the HRTech industry is a plus; * Knowledge of HR & Payroll (DP & RH) is a plus. **Additional information** Remote work R$1\.200/month on iFood Benefits Card, plus Meal Voucher and Food Voucher Onboarding Assistance \- R$500 home office balance via iFood Benefits Unimed Compact Health Insurance Plan (no co-payment and no deductions for the policyholder) Bronze Dental Plan Life Insurance Pipo Saúde \- health benefits partner Wellhub (formerly Gympass) Kaledo \- our benefits club Zenklub \- mental health and emotional well-being platform Creditas \- payroll-deductible loans and salary advance Unit \- Financial Consulting Childcare Assistance Birthday Day Off **Being Convenia means having the freedom to create a world of possibilities — authentically being yourself.** If you are a **trans talent**, we want this process to welcome you as you are; therefore, when applying, please use the name you identify with and would like to be addressed by. If you are a **talent with disabilities (PCD)**, please indicate your needs and specifications during the selection process so we can provide an appropriate and inclusive work environment. Since 2012, we have been helping small and medium-sized enterprises achieve high performance through people. **We are bold, we value high performance, we love people, we work with maturity, and we give voice to the customer!** Convenia is a people management platform that enables smarter decision-making for HR professionals and leaders. We do things differently because we refuse to accept the status quo. We challenge the conventional, balancing innovation and strategy. How? * Connecting people and businesses to their goals * Simplifying processes * Empowering leadership * Measuring performance through an intelligent platform **Did you know we have another business unit?** Yes, Kaledo! It’s our benefits club and ecosystem. Learn more here.