Help Desk Support

Description

Job Summary: The professional will provide customer support through various channels, identifying and resolving issues, using remote access tools, and recording data for reporting. Key Highlights: 1. Customer support via telephone, chat, and email 2. Use of remote access tools for diagnosis and support 3. Ticket logging for metrics and future reference **Desired Education:** \- Completed high school, completed technical course in IT, or currently enrolled. **Main Responsibilities:** \- Provide customer support via telephone, chat, or email, identify reported issues, clarify doubts, and resolve functional problems to ensure customer satisfaction; \- Use remote access tools to connect to the customer's computer for problem diagnosis or to guide the user through system processes; \- Enter ticket-related data, including execution records and service initiation, into the system for metric calculation and future reference; **Requirements:** \- Availability for shift work on a 6x2 schedule; \- Experience in customer support; \- Knowledge of computer systems; \- Communication skills; \- Teamwork; \- Customer focus. **Working Hours:** 2:20 PM to 10:00 PM \- (remote) after training period Employment Type: Full-time, Permanent CLT contract Compensation: R$2\.350,00 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Life insurance * Remote work * Meal voucher * Transportation voucher