Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage portfolios, prospect micro and small entrepreneur customers, and ensure customer satisfaction, with emphasis on communication and teamwork. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneurs 2. Focus on customer engagement and satisfaction 3. Culture of horizontal organizational structure and appreciation of diversity Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about working with people, this could be the right place for you! Santander is a growing ecosystem committed to helping people and businesses prosper. Here, you can create the new, challenge the market, and question the status quo. It is about balancing urgency for both the present and the future to always serve customers in the best possible way. It is about being part of a global company that values diversity across all dimensions and embraces a culture of horizontal organizational structure. At Santander, we uphold a culture of horizontal organizational structure, structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist—the primary expert in your field. Your role here will include: Managing portfolios and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting upon potential partnerships; Ensuring customer engagement and satisfaction; Preventive collections; Negotiating agreements; Monitoring portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate effectively Speak Up – I communicate openly For this role, we value: Completed high school or technical education (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy \- A program encouraging healthier habits; PAPE \- Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers through access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeAProsperaSpark