After-sales attendant (home office)

Job responsibilities: * Proactively attend to and directly contact customers; * Provide support and follow up with customers throughout the entire pr
- Remote work
- Internet reimbursement
- Customer service support

**Your mission:** As part of our data analytics team, your mission will be to transform data into actionable insights that drive strategic decision-making and guide the company’s sustainable growth. We are committed to leveraging data analytics techniques, Artificial Intelligence solutions, and innovative technologies to unlock data potential—thereby delivering valuable solutions to complex business challenges. We empower all company departments—from product development to customer support—with evidence-based information, intelligent automation, and insightful analysis that promote operational excellence and drive business success. **Responsibilities:** * Refine, understand, and translate business problems into data solutions; * Identify new product opportunities and provide strategic analytical support to business areas; * Develop new data products using tools from our tech stack, aligned with business needs; * Maintain and support existing data products and analyses; * Actively participate in the development and implementation of solutions across business areas; * Model data products according to best development practices; * Develop new data products and AI-based solutions (e.g., agents and LLM workflows) using tools from our tech stack, aligned with business needs; * Ensure the data development lifecycle using GitLab for version control, code review, and CI/CD; * Support continuous improvement and operational efficiency initiatives through data; * Foster a data-driven culture within business teams by providing guidance, support, and training on data-related topics; * Perform data governance; * Maintain consistent alignment with business stakeholders; * Actively contribute to business area journeys, bringing an analytical perspective to all processes; * Manipulate and extract complex datasets. **Requirements:** * Completed undergraduate degree; * Experience in data analysis and generating insights that guide decision-making; * Strong analytical skills and ability to transform data into business-relevant information; * Solid expertise in SQL and data extraction development; * Experience with the Python programming language; * Experience with data visualization tools; * Experience with data tools such as DBT and Airflow; * Knowledge of cloud environments (Google Cloud Platform); * Experience developing and implementing AI agents, LLM-based automations, or GenAI tools applied to business use cases; * Familiarity with GitLab for version control, team collaboration, and CI/CD pipelines. **Benefits:** * Health insurance; * Dental insurance; * Online psychotherapy; * TotalPass; * Life insurance; * Meal and food allowances (VA/VR); * Discount partnerships (universities and language schools); * Worry-free \- Various insurances; * No dress code; **\#JOINCONTABILIZEI** **Culture and Development \= We Build Together** Believing that the success of entrepreneurial people is our success, Culture Guardians and Guardians build every day the best place to work. Growing with Contabilizei and telling their own stories! Striving to be 1% better every day is a key value at our rocket. One of the pillars encouraging ownership among our Guardians and Guardians is the Performance Cycle, offering Y-shaped career paths, Feedback Culture (1:1\), and tools that help identify development opportunities and foster constant evolution of our values. It’s important you know—you can be who you are! We are raising awareness and building a psychologically safe environment through Diversity and Inclusion initiatives. We are authentic and believe this is everyone’s responsibility as Guardians and Guardians! All our opportunities are open to diverse individuals—including gender identity, race and ethnicity, sexual orientation, origin, persons with disabilities (PwD), and all possible intersections.
João Silva
Indeed · HR