Description
**Key Responsibilities**
Provide customer service and support via WhatsApp, chat, phone, and email.
Clarify inquiries regarding products, orders, payments, and deliveries.
Track customer requests and ensure timely responses within established deadlines.
Assist customers throughout the entire purchasing process.
Record interactions and maintain up-to-date information in internal systems.
Support resolution of issues related to orders, exchanges, and returns.
Forward specific requests to responsible departments when necessary.
Contribute to excellence in customer experience by delivering courteous, human-centered, and efficient service.
Support administrative tasks related to customer service and after-sales activities.
Compensation: R$1\.621,00 per month
Benefits:
* Meal allowance
Work location: Remote