Job Summary: Remote customer service and technical support, including diagnostics, configurations, and dispatching service orders, while maintaining organized records. Key Highlights: 1. Customer support via phone and chat 2. Remote connectivity diagnostics 3. Remote support for installations and maintenance Responsibilities: * Provide customer support via phone and chat to users, including protocol creation and information recording; * Perform remote connectivity diagnostics and verify equipment status using the provider's internal platforms; * Reset, reconfigure, or update equipment as needed; monitor incidents until resolution and maintain organized incident history; * Create, prioritize, and assign service orders to external technicians; * Provide remote support during installations, maintenance, and equipment replacements; * Communicate simple financial updates and other requests related to registration updates; * Record all interactions in internal systems (CRM, ERP). Requirements: * Completed high school education; * Prior experience in customer support within the telecom sector is desirable; * Knowledge and basic understanding of technology; * Availability for a 12x36 shift schedule; * Availability for on-site work in the Aracapé neighborhood. Compensation: starting from R$1.621,00 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection Questions: * Are you available to work in the Aracapé neighborhood? * Are you available for a 12x36 shift schedule? Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
