**Description and Responsibilities:** **Schedule:** Business hours **Level:** Professional **Employment Type:** Tenured \- CLT labor code * Provide customer service, both in-person and remotely, offering support and clarifying inquiries; * Prepare reports to support departmental activities; * Request, verify, and manage documents required for customer interactions; * Support Data, Commercial, and Backoffice teams, contributing to process integration; * Update and send payment slips (carnês) and bank bills (boletos) to customers; * Update customer registration data in the system, ensuring information accuracy; * Support commercial negotiations, in accordance with company guidelines. **Requirements:** * Bachelor’s degree completed or in progress in Administration, Marketing, Commercial Management, Communications, Information Systems, or related fields; * Basic proficiency in Microsoft Office suite; * Experience in customer service, post-sales, or customer relationship management; * Excellent verbal and written communication skills; * Analytical mindset and results-oriented, with focus on customer satisfaction and retention; * Organizational and time-management skills to handle multiple concurrent tasks; * Proficiency in using systems and digital tools. **Preferred Qualifications:** * Prior experience in Customer Success (CS); * Knowledge of CRM and customer service tools; * Experience with customer success metrics (NPS, churn, retention, engagement). **Benefits:** Medical insurance, Dental insurance, Gym allowance, On-site meals, Life insurance, Food allowance, Meal voucher, Transportation allowance