Customer Service Representative

Description

Job Summary: The Active and Inbound Customer Service Representative will work on the front line of customer experience, ensuring courteous, efficient, and values-aligned service at Concilig. Key Highlights: 1. Work on the front line of customer experience 2. Dynamic and collaborative environment with growth opportunities 3. Purpose-driven work with positive impact We are seeking an **Active and Inbound Customer Service Representative** to work on the front line of customer experience, delivering courteous, efficient, and values-aligned service at **Concilig**. You will join an integrated omnichannel ecosystem, helping connect customers, businesses, and results. **Responsibilities and Duties** * Answer and place calls, resolving customer requests. * Accurately record information in the system. * Adhere to scripts, targets, and internal policies. **Requirements and Qualifications** * Preferably reside in Lins or neighboring cities; * Minimum age of 16 years; * Availability to work rotating shifts; * Completed or currently pursuing high school education; **Additional Information** Meal Allowance Transportation Allowance Health Insurance Dental Insurance Wellhub (Gympass) for physical and mental wellness Birthday Day Off Career Development Plan Exclusive Partnerships All thoughtfully designed for your well-being, development, and quality of life. At Concilig, we believe that **our role goes beyond delivering results for our clients and partners — it is about transforming lives**. Here, you’ll find a dynamic, collaborative environment full of opportunities to grow, learn, and make a difference. We are one of the largest customer service and BPO companies in the country, recognized for valuing people, promoting diversity, and investing in talent of all ages, backgrounds, and life stories. Our purpose is to create opportunities and generate positive impact — both inside and outside the company. If you seek a place where you can **advance professionally, develop your skills, take pride in your work, and be authentically yourself**, join the Concilig team! Here, your work has a voice, purpose, and future.