Description
Job Summary:
Chat-based customer service for digital account support, including account registration and account unlocking in a collaborative environment.
Key Highlights:
1. Provides support and answers questions regarding digital accounts
2. Performs account registrations and account unlocks
3. Works in a collaborative and dynamic environment
**Responsibilities:**
* Chat-based customer service, providing support and answering questions about our **digital account**.
* Performing **account registrations** and **account unlocks**, ensuring security and user satisfaction.
* Working in a collaborative and dynamic environment where your feedback is valued.
**Mandatory Requirements:**
* Completed high school education
* Prior experience in call center customer service
* Availability for on-site work in Fortaleza \- CE
* Shift schedule: Monday to Saturday \- 1 PM to 10 PM (Monday to Friday) and Saturdays (11 AM to 3 PM)
**Benefits:**
* Medical assistance
* Dental assistance
* Meal allowance
* Birthday day off
* Life insurance
* SESC benefits
* Transportation allowance \- no payroll deduction
Educational Requirements
* Completed high school education
* Experience in a call center environment
* Prior experience with financial products or in banking, financial, or fintech institutions will be considered a plus.
Benefits
* Medical assistance
* Breakfast and afternoon coffee
* Life insurance
* Transportation allowance
* Meal allowance