Description
Job Summary:
Professional responsible for multichannel customer service, demand management, interaction logging, and team support to optimize the customer experience.
Key Highlights:
1. Multichannel customer service and appointment scheduling
2. Demand management and CRM recordkeeping
3. Team support and customer experience optimization
Handles customer interactions via phone, WhatsApp, and email, performing appointments, confirmations, and rescheduling—with emphasis on attendance rates and service quality.
Also manages the flow of demands received via phone and WhatsApp, accurately routing each request to the responsible departments and ensuring complete logging of all interactions in the system (CRM), thereby guaranteeing control, traceability, and information organization.
Additionally responsible for maintaining up-to-date data, supporting the after-sales team and other departments, and contributing to smooth operational functioning—aligning customer service, processes, and customer experience.
Employment Type: Full-time CLT
Compensation: R$2.400,00 - R$3.000,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Education allowance
* Corporate agreements and commercial discounts
* Transportation voucher
Work Location: Hybrid remote work for Gastão Vidigal, SP