Customer Service

Description

BDC Agent – Customer Service (Remote – US Dealership) Job Type: Remote (work from Brazil) \| Full-time Salary: US$ 1\.500 – US$ 2\.500 per month (depending on experience and performance) Schedule: US business hours (Eastern Time Zone – EST) About Us We are a used car dealership with two locations in New Hampshire, USA. We are growing and are looking for a BDC (Business Development Center) Agent to serve our customers remotely, helping to convert leads into sales. Responsibilities * Respond quickly to internet leads (website, Facebook, vehicle advertising platforms) * Contact customers by phone, SMS, and e\-mail * Schedule visits and test drives for the sales teams at both locations * Follow up with customers who have not yet purchased (structured follow-up cadence) * Confirm appointments and reschedule when necessary * Record all interactions in the dealership's CRM * Work in conjunction with sales teams and management Requirements * Fluent English (required) – you will speak with American customers by phone every day * Excellent verbal and written communication skills * Experience in customer service, sales, or call centers (experience in BDC or dealership is a plus) * Reliable computer, headset, and stable internet * Availability to work during US business hours (EST) * Organization and discipline for remote work Preferred Qualifications * Previous experience in BDC or automotive sales * Familiarity with CRMs (Tekion, VinSolutions, DealerSocket, or similar) * Experience with lead follow-up and scheduling What We Offer * Competitive salary in dollars (US$ 1\.500 – US$ 2\.500/month) * 100% remote work * Complete training on our processes and systems * Opportunity for growth in an expanding company * Collaborative and supportive work environment How to Apply Send your resume in English and a brief introduction (in English) describing your experience in customer service. Selected candidates will have a video interview in English. Payment: R$7\.500,00 \- R$13\.500,00 per month Benefits: * Remote work Work Location: Remote