Customer Experience Analyst

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

1\. Patient Experience Before the consultation/procedure Ensure alignment of the patient journey Personalize experience details During the clinic stay Monitor patient experience in person Identify friction points Ensure premium service standards Resolve experience-related issues promptly Create moments of delight After consultation/procedure Send post-procedure instructions Proactively contact patients to follow up on post-care Monitor recovery and satisfaction Ensure patients feel supported Early identification of dissatisfied patients Route requests to medical/commercial teams 2\. After-sales Structured follow-up after consultations and surgeries Satisfaction monitoring Request feedback and Google reviews Encourage referrals Re-engagement of "lost" patients Reactivation of old leads Ongoing follow-up with patients undergoing treatment Organization of relationship nurturing timelines 3\. Relationship building and loyalty Establish emotional bonds with patients Remember important dates Create personalized experiences Monitor VIP/premium patients 4\. Quality and continuous improvement Map journey bottlenecks Identify recurring complaints 5\. Record organic stories showcasing the clinic's daily operations

Some content was automatically translated

Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

Similar jobs

Commercial Supervisor

**Job Description:** ---------------------- We are seeking a Commercial Supervisor to lead and oversee the Internal Sales Promoters team, ensuring h

Lead sales team
Drive customer retention strategies
Competitive benefits package

João SilvaIndeed

Graphic Designer

Job Summary: Create graphic arts and layouts for printed and digital materials, layout design for visual materials, and collaborate with the creative

Creation of graphic arts and layouts
Layout design for visual materials
Collaboration with the creative team

OKer_mjvpc43ADONAIRH CONSULTORIA

ASO Specialist

Full-time

Remote

**Who we are** At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe i

Drive organic growth through app store optimization
Own end-to-end app store strategy
Leverage AI tools for research and execution

João SilvaIndeed

Graphic Designer - Meireles

Full-time

Onsite

Fortaleza,Ceará

Job Summary: A restaurant is seeking a Graphic Designer to create artwork for menus, promotional materials, and marketing campaigns. Key Highlights:

Create graphic designs for physical and digital menus.
Develop visual layouts for promotional leaflets.
Produce graphic materials for marketing campaigns.

OKer_mjvpc43Grupo Geppos

Contracts Management Specialist (IT)

Full-time

Hybrid

Vinhedo,São Paulo

**Company Description** We are a global materials science and digital identification solutions company with locations in over 50 countries, and app

Negotiate IT contracts
Support vendor management processes
Develop global sourcing strategies

João SilvaIndeed

Lead Cloud Migration and Infrastructure Engineer

Full-time

Remote

We are looking for a **Lead Cloud Migration and Infrastructure Engineer** to spearhead infrastructure initiatives across M\&A integration programs, gu

Lead cloud migration initiatives
Orchestrate cross-functional integration programs
Expertise in networking and identity management

João SilvaIndeed