**About Us** At Teem, we empower healthcare providers by managing essential front and back\-office tasks so they can focus on delivering exceptional patient care. As a Virtual Assistant, you'll be a flexible, dependable extension of the practice team, supporting patients, providers, and office operations across a range of responsibilities. Whether you're on the phone with a patient, documenting a visit, verifying insurance, or supporting an administrator, your work helps our client practices run smoothly every day. **Position Summary** This is a broad, hybrid role that blends patient communication, scheduling, clinical documentation support, administrative assistance, and billing or insurance tasks. Virtual Assistants are cross\-trained generalists: the specific mix of responsibilities will vary by client placement, but every Virtual Assistant should be comfortable moving between patient\-facing communication, back\-office administrative work, and detail\-driven documentation. Your work ensures smooth operations and a dependable, welcoming experience for every patient and provider you support. **Key Responsibilities** **Patient Communication \& Call Management** * Handle inbound and outbound calls, voicemails, emails, and social media inquiries with professionalism and empathy. * Resolve patient concerns and escalate complex issues as needed. * Collaborate with US\-based healthcare practices to manage inquiries and scheduling. **Scheduling \& Coordination** * Schedule, confirm, and reschedule appointments using digital tools. * Monitor daily schedules to ensure smooth patient flow. * Coordinate with healthcare teams and practice staff to maintain timely operations. **Medical Documentation \& Clinical Support** * Provide real\-time or near\-real\-time documentation support during patient encounters, when assigned to a scribe function. * Accurately transcribe patient history, exams, and physician\-dictated notes into medical records. * Record diagnoses, treatments, test results, prescriptions, and orders with precision. * Maintain thorough, organized, and timely medical documentation. **Administrative \& Executive Support** * Provide administrative support to practice leadership, including scheduling and correspondence. * Maintain confidentiality and handle sensitive information with discretion. * Assist with data entry and maintain organized documentation of patient and billing records. * Support ad hoc administrative tasks to ensure operational efficiency. **Billing, Insurance \& Back Office Operations** * Access payer web portals to retrieve and verify patients' current insurance details. * Cross\-reference insurance cards and update patient accounts with current insurance information. * Review claims, prepare invoices, and process insurance claims to support accurate, timely reimbursement. * Provide chat\-based support for billing and insurance inquiries with a friendly, clear approach. * Document all actions taken in both internal and client systems. **Sales \& Lead Generation (as assigned)** * Make outbound calls to generate new patient leads, when part of the placement. * Follow up on marketing inquiries and campaign leads. **Qualifications** **Experience** * 1–2 years in customer service, call center, front desk, medical scribing, administrative, or medical billing/insurance roles (healthcare preferred). * Sales or lead generation experience is a plus. **Skills** * Strong verbal and written English communication. * Empathy, emotional intelligence, and a patient\-focused mindset. * Proficiency in medical terminology is a plus for placements with clinical documentation. * High attention to detail and organizational skills. * Tech\-savvy with CRM systems, EMR/EHR systems, Microsoft 365, and scheduling or billing software. * Ability to multitask and manage competing priorities across responsibilities. * Discretion and confidentiality when handling sensitive patient information. **Education** * High school diploma or equivalent (additional training in customer service, healthcare, administration, or billing is a plus). **Perks of Working with Teem** * Remote Work – Skip the commute and work from wherever you're most comfortable. * Training \& Development – Ongoing support to grow your skills. * USD Pay – Competitive compensation in US dollars.
João Silva
Indeed · HR
João Silva
Indeed · HR
