After-sales attendant (home office)

Job responsibilities: * Proactively attend to and directly contact customers; * Provide support and follow up with customers throughout the entire pr
- Remote work
- Internet reimbursement
- Customer service support

Job Summary: Handle incoming calls, activate contracts, conduct negotiations, assess litigation eligibility, forward proposals, and monitor communications. Key Highlights: 1. Customer service and negotiation 2. Proposal management and communication follow-up 3. Proper use of systems and tools EXPERIENCE IN COLLECTIONS WILL BE A DIFFERENTIATOR Bonus up to BRL 4,000. Handle incoming calls; Activate all contracts made available for manual dialing; Make calls to conduct negotiations; Assess whether a contract is eligible for litigation; Forward settlement or full-payment proposals aligned with the customer's profile and the bank's requirements; Monitor and respond to WhatsApp and email communications related to negotiations; Use work tools / systems appropriately; Support specialized negotiators as needed; Update the client's and company's systems. Job Type: Full-time, Permanent CLT Compensation: BRL 1.739,21 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Commercial agreements and discounts * Meal allowance * Transportation allowance Experience: * Vehicle financing collection? (Mandatory) Work Location: On-site
João Silva
Indeed · HR