Job Summary: We are seeking an analytical, organized, and detail-oriented Backoffice professional to support the Operations team in achieving process excellence and informed decision-making. Key Highlights: 1. Support process excellence and strengthen decision-making. 2. Conduct audits and monitoring to ensure compliance and best practices. 3. Contribute to process improvement and customer experience enhancement. We are looking for a Backoffice professional to join our Quality team. Your focus will be on supporting the Operations team in achieving excellence in their processes by generating data-driven insights through your analyses and reinforcing the team’s decision-making capability. Overall, we identify that an analytical, organized, and detail-oriented profile aligns best with this position. **Responsibilities:** Conduct sales audits and monitoring to ensure compliance with internal policies and standards; Provide support to the commercial team by clarifying questions regarding processes, rules, and best practices; Perform administrative tasks and routine Backoffice activities; Monitor and analyze receivables and portfolio churn indicators; Participate in quality meetings, presenting identified improvement opportunities; Contribute to process evolution and excellence in customer experience. Requirements: **Mandatory:** Completed high school education (currently pursuing higher education is a plus); Experience in administrative routines, Backoffice, or sales quality; Basic knowledge of Excel and Google tools; **Preferred:** Experience in sales monitoring or compliance within financial products; Experience in analyzing churn and quality indicators; Knowledge of CRM and customer service tools.
João Silva
Indeed · HR
João Silva
Indeed · HR
