Hardware Support Assistant

Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! **Our Values** **Best Life** We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. **Growth Mindset** We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. **One Team** From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. **Hardware Agent** **Mission:** Execute activation and remote support for gym access control equipment, ensuring 100% functional communication between hardware (turnstiles, facial readers, biometric devices) and the EVO system. **Responsibilities:** * Activate new access control equipment within the EVO system. * Configure and validate communication between software and hardware. * Remotely monitor device operation and proactively address failures. * Perform integration testing and validate access readings (facial, biometric, card, QR code, etc.). * Support customers and local technicians in resolving incidents remotely. * Document all actions thoroughly in the ticketing system. * Report inconsistencies, bugs, or recurring failures to the Supervisor. * Contribute to updating the knowledge base and technical standards. **Not Responsible For:** * Physical installation or on-site maintenance of equipment (handled by local technicians). * Commercial or contractual support. **KPIs:** * Activation success rate. * Average time for configuration and access enablement. * Incidence of hardware-software communication failures. * Internal team and customer satisfaction (CSAT/NPS). * Adherence to technical standards and processes. **WHAT WE OFFER YOU:** * A purpose\-driven company committed to helping change people's lives through technology, with a values\-based culture focused on Better Life (\#bestlife), One Team (\#oneteam), and Growth Mindset (\#growthmindset). * 4 Days Off \- once a quarter, we take a collective break and enjoy a day off together around the world. \#oneteam * Health, dental, and life insurance plans. * Meal allowance \- to be used in supermarkets and restaurants. * Home office allowance \- you may need help with your internet bills. * Gym access subscription app. * Educational partnership with great discounts at universities, English schools, and more. * Payroll\-deducted loan \- payment directly from your salary. * EAP \- providing psychological, legal, and financial assistance when you need it. Always. * Access discounts with our partners, such as Dell, Microsoft, and many others. * And more! \- so many benefits we couldn't even list them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. **ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:** ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. **About ABC Fitness** ABC Fitness is the \#1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data\-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com \#LI\-REMOTE